Terms of service

Terms of Service

Last updated: 1 July 2026

1. Scope

These Terms of Service apply to all orders placed through our online store.

Our store is intended exclusively for consumers.

A consumer is any natural person acting for purposes that are wholly or mainly outside their trade, business, craft or profession.

2. Contracting Party

Your purchase contract is concluded with:

Velmira Ltd
Unit 7, 8/F., Tower B
83 King Lam Street
Lai Chi Kok
Hong Kong

Company Registration Number: 78768038

3. Formation of Contract

By displaying products on our website, we invite you to place an order.

Submitting an order constitutes an offer to purchase the selected products.

A legally binding contract is formed once we accept your order by sending an order confirmation via email.

Before submitting your order, you may review and correct any errors.

4. Language

These Terms are provided in English.

Your order confirmation and order details will also be sent in English.

5. Delivery

Shipping

Shipping costs, where applicable, are displayed during checkout before your order is placed.

Delivery Address

Orders will be delivered to the address you provide during checkout.

Collection from our premises is not available.

Delivery Times

Estimated delivery times are provided for guidance only.

Although we aim to dispatch and deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

6. Prices and Payment

All prices displayed on our website include VAT where applicable.

Available payment methods may include:

Visa
Mastercard
American Express
PayPal
Klarna
Apple Pay
Google Pay
Shop Pay

Available payment methods may vary depending on your location.

Payment is processed immediately unless otherwise stated during checkout.

7. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms.

Please refer to our Returns Policy for full details regarding:

your statutory cancellation rights
returns
refunds
damaged goods
faulty products

8. Product Information

We make every effort to ensure that product descriptions, images and pricing are accurate.

However, colours may appear differently depending on your device, and minor differences in packaging or appearance may occur.

Such variations do not affect the quality or functionality of the product.

9. Product Use

All products must be used strictly in accordance with the instructions provided.

Individual results may vary.

Unless expressly stated, our products are not intended to diagnose, treat, cure or prevent any medical condition.

If you have a medical condition or concerns about using a product, please consult a healthcare professional before use.

10. Liability

Nothing in these Terms limits or excludes liability where it cannot legally be excluded under applicable law.

Subject to the above, our liability shall be limited to the purchase price paid for the relevant product.

We are not liable for indirect or consequential losses arising from the use of our website or products, except where required by law.

11. Intellectual Property

All content on this website, including text, images, graphics, logos and branding, is owned by or licensed to Velmira Ltd.

No content may be copied, reproduced or distributed without our prior written permission.

12. Privacy

Your personal information is processed in accordance with our Privacy Policy.

13. Governing Law

These Terms shall be governed by the laws applicable to the consumer’s place of residence where required by mandatory consumer protection legislation.

Nothing in these Terms limits your statutory consumer rights.

14. Contact