Privacy policy
Privacy Policy
Last updated: 1 July 2026
Velique operates this website and online store, including all related information, content, features, tools, products and services (the “Services”), to provide you with a personalised shopping experience.
Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use and share your personal information when you visit our website, use our Services, make a purchase or otherwise communicate with us.
If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use and disclosure of your information as described below.
What Personal Information Do We Collect?
When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services and where you live, we may collect the following categories of personal information:
- Contact information, including your name, billing address, delivery address, telephone number and email address.
- Payment information, including payment card details, payment method, transaction information and payment confirmations.
- Account information, including usernames, passwords, preferences and account settings.
- Transaction information, including products viewed, added to your basket, purchased, returned, exchanged or cancelled.
- Communications with us, including enquiries sent to our Customer Support team.
- Device information, including your IP address, browser type, device identifiers and network information.
- Usage information, including how you browse and interact with our Services.
How We Collect Your Information
We collect personal information:
- Directly from you when you place an order, create an account or contact us.
- Automatically through cookies and similar technologies when you use our website.
- From our service providers who assist us in operating our business.
- From trusted business partners and other third parties where permitted by law.
How We Use Your Personal Information
We use your personal information to:
Provide Our Services
Including processing payments, fulfilling orders, arranging deliveries, managing returns, providing customer support and maintaining your account.
Improve Your Shopping Experience
Including personalising our Services, recommending products and improving website performance.
Marketing
To send promotional emails, SMS messages and personalised advertising where permitted by law or where you have provided consent.
Security and Fraud Prevention
To verify identities, process secure payments, detect fraudulent activity and protect our customers and Services.
Legal Compliance
To comply with legal obligations, respond to lawful requests from authorities and enforce our Terms & Conditions.
Sharing Your Information
We may share your personal information with:
- Shopify and other service providers that help operate our business, including payment processors, hosting providers, analytics providers, fulfilment partners and delivery companies.
- Marketing partners who assist with advertising and marketing campaigns.
- Third parties where you have given your consent.
- Members of our corporate group.
- Authorities or other parties where required by law or to protect our legal rights.
Shopify
Our online store is hosted by Shopify.
Shopify processes certain personal information to provide and improve its platform. Information you submit through our Services may also be shared with Shopify and certain third parties, including organisations located outside your country of residence.
We also use Shopify features that help personalise your shopping experience based on your interactions with our store, other Shopify merchants and Shopify itself.
For further information, please refer to the Shopify Consumer Privacy Policy available at:
https://privacy.shopify.com
Third Party Websites
Our website may contain links to third party websites.
We are not responsible for the privacy practices or content of these websites and encourage you to review their own privacy policies before providing any personal information.
Children’s Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can remove it.
Data Security and Retention
We take appropriate technical and organisational measures to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes and enforce our agreements.
Your Rights
Depending on where you live, you may have the following rights:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Request a copy of your information in a portable format.
- Withdraw consent where processing is based on consent.
- Object to certain processing activities.
- Request that we restrict certain processing activities.
- Manage your marketing preferences or unsubscribe from marketing communications at any time.
You may exercise these rights by contacting us using the details below.
If necessary, we may ask you to verify your identity before processing your request.
Complaints
If you have concerns about how we process your personal information, please contact us first.
If you are located in the UK or European Economic Area, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred to and processed in countries outside your country of residence.
Where required by applicable law, we use appropriate safeguards, including approved contractual clauses, to protect your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will publish the revised version on this page and update the “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices or wish to exercise your privacy rights, please contact us.
Velmira Ltd
Unit 7, 8/F., Tower B
83 King Lam Street
Lai Chi Kok
Hong Kong
Company Telephone: +1 516 345 6867
Email: support@velique.store
Managing Director: Rosa May Enriquez Perez
Registered with the Companies Registry, Hong Kong
Company Registration Number: 78768038
For the purposes of applicable data protection legislation, Velmira Ltd is the data controller responsible for your personal information.